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Welcome to North Adams Regional Hospital

The dedicated staff of North Adams Regional Hospital strives to provide you with excellent health care. Our aim is to ensure that your stay in the hospital is as comfortable as possible. We understand that being a patient in the hospital may be an anxious time for you, your family and friends. The enclosed information will answer some of the most frequently asked questions.

Balloons:
Rubber Balloons, which may cause a safety or allergy hazard to many of our patients, are not allowed. Only Mylar (foil) balloons are permitted in the hospital.

Cafeteria:
The cafeteria is located on the ground floor of the hospital. It is open from 6:30am to 6:00pm Monday through Friday. Weekend hours are from 8:30am to 1:30pm and 4:30pm to 6:00pm. There is also a vending machine in the area adjacent to the Emergency Department entrance.

Clergy:
At NARH, we make every effort to facilitate connections with local clergy for our patients and families in need of spiritual support.

Confidentiality:
To protect the privacy of our patients, please refrain from discussion patient medical information in common areas.

Discharge Time:
Planning for your discharge is part of the total care you receive. When you are ready for discharge, hospital staff will coordinate with you and your family for an appropriate time to travel home. It is preferable for the hospital if discharge occurs before 11:00am. We appreciate your efforts to arrange transportation as near to this time as possible.

Educational Internet Service:
NARH provides an education Internet service for patients and families to use to obtain health care information. Computers are located in the solarium on 3North. Visit the NARH Web site at
www.nbhealth.org

Family Inquiries:
To protect your privacy, relatives inquiring about you will be given only very general information. It is your right to decide who should be given more detailed information. To avoid duplication of information to relatives and/or friends, it’s a good idea to nominate a spokesperson who is able to provide information as to your progress on a regular basis to other family members and friends. This also assists the nursing staff by reduce the number of phone calls that hake them away from your direct care.

Gift Shop:
The Gift Shop is located in the main lobby of NARH. Hours of operation are Monday-Friday, 10 a.m. to 4 p.m., and Saturday and Sunday from noon to 4 p.m.


The Gift Shop operates with a staff of volunteers.  All Gift Shop proceeds support the Northern Berkshire Healthcare Annual Fund.

Pain Management:
Pain control is an important patient right. Our pain philosophy is to administer analgesics to relieve pain and to modify procedures to minimize discomfort. While our hospital staff cannot abolish pain, physicians and nurses are committed to working with the patient and family to choose pain relief options what are appropriate and effective. If pain management is a concern discuss it with the doctor.

Parking:
Patient parking is available free of charge in front of the main entrance, and several spaces are reserved for physical therapy patients during the day. Parking in the Emergency Department parking lot is reserved for Emergency Department patients only.

Patient Survey:
Surveys are distributed regularly to patients who have recently received services. NARH values your comments, both positive and negative, and we use this information to continue to improve patient care.

Protective Services:
All patients at NARH have the right to protective services. For child abuse, elder abuse or neglect, call (413) 239-1800. You may also be eligible for protective services if you are simply having a hard time taking care of you child. Abuse or neglect need not be present. If you have any questions about protective services, please ask your nurse or case manager.

Security Personnel:
For the safety and protection of our patients and employees, security personnel are available 24 hours a day.

Service for the Hearing Impaired:
NARH provides a full range of services, all free of charge, to help the hearing impaired. These services include nationally certified sign language interpreters, supplemental hearing devices such as amplified headsets, and communication booklets for the deaf. To receive these services, talk with your nurse.

Smoking Policy: 
To promote better health, smoking is not permitted anywhere on the NARH campus.

Telephones:
Patients may receive calls at their bedside and make local calls to the outside. To make a local outside call, dial 9 and then the number. To make a long-distance call, dial 8+00 and an operator will assist you. Coin operated public telephones are located throughout the hospital. If you are using cell phones, please observe the designated patient care areas where cell phones are not allowed, to ensure there is no interference with our patient monitoring equipment.

Television Service:
Color television sets are available with basic cable service. Television service is offered at no charge.

Translation Service:
NARH offers round-the-clock interpreter services for as many as 140 languages.

Valuable and Personal Belongings:
Although care is taken, NARH is unable to accept responsibility for personal belongings. Please leave your valuables at home. If you have brought valuables with you, ask a member of the nursing staff to deposit them with the cashier for safekeeping. Valuables can be retrieved only during office hours and you will need to make arrangements with our staff as soon as you are aware of the time of your discharge.

Visiting Hours:
The main entrance to the hospital is open from 6 a.m. to 9 p.m. Between the hours of 9 p.m. and 6 a.m. you may enter the hospital only through the Emergency Department entrance.

3North (medical/surgical nursing and pediatrics): 11 a.m. to 9 p.m.

Birthing Center: Fathers and grandparents are welcome at any time, but we do ask that visits be kept between 11 a.m. - 2 p.m., and 4 - 8 p.m. when possible. Please, no children under the age of eight unless a sibling.  For the safety and security of our patients in the Birthing Center, NARH has installed a security system. Only authorized personnel and visitors are allowed onto the unit.

Critical Care Unit: Visits are limited to the immediate family. Visits are allowed for 20-minute periods at the following times: 9 a.m., 11 a.m., 1 p.m., 3 p.m., 5 p.m. and 7 p.m.

Greylock Pavilion: Tuesdays and Thursdays, 6 - 7:30 p.m., and on weekends and holidays from 2 - 4 p.m.

Only two visitors should be at a patient’s bedside at any one time. Visiting children should be limited to those of the patients.

Thank you!

 

 


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